Frequently asked questions
Will I receive the same product that I see in the picture?
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that product may vary slightly from what is shown in our website images. We work hard to update our website descriptions and images as soon as we aware of any change in branding.
Where can I view my sales receipt?
We do not currently support this feature. We build themes based on default templates. So, if you want to see your purchase bill, you can find out more about third-party plugins. Hope it will be helpful for you
How can I return an item?
We offer refunds to any unsatisfied customers up to 15 days after the date of the purchasing was made, no questions asked. If you would like your money to be back, simply negative to Refund then submit a refund request and explain why you are requesting this. Please note that it may take some times to receive the funds back, due to processing delays. Please note that by purchasing a product, you agree to the terms of the Refund Policy.
Will you restock items indicated as “out of stock?”
Yes. Out of stock items are usually restocked from time to time. If you request so on the item’s page, we will send you an email when it is available.
What is the shipping fee set?
The shipping fee is determined by the total weight of the products ordered. Sometimes – proper order planning can save you a lot of money and significantly reduce shipping costs.
For example, removing one product from your cart will make its total weight to one that belongs to a lower weight class. The shipping fee is set in units of 100 grams. Orders weighing less than 2kg are the most recommended because their delivery time is fastest. In most cases (average orders over the last three months: 5-8 business days)
How do I know when the package was shipped and when it arrived to my country?
As early as preparing your package for shipment, we will forward the tracking number to you. The website has a shipping tracking link, which allows you to find out the shipping status at any given moment.
I placed an order today, when will it ship?
In most cases, orders placed during one business day are shipped the next business day or the following day. There may be a delay of up to 5 business days from the time of ordering to shipping out.
In very rare cases, if there is or is likely to be a delay in sending out the parcel for delivery – you will receive an email from us with a notification and a special gift or discount coupon which you can use for your next order on the site. But you can be calm, this is absolutely rare.
How can I contact you?
At the bottom of this page you will find all ways of communicating with us (Customer Service Interface, Facebook, Telegram and WhatsApp, Email, etc.), it is important for us to clarify what each of these channels means:
Inquiries about an existing order, tracking the status of the order (in simple words – inquiries about a specific order) should only be addressed to our customer service department through the HELP DESK interface
Our customer service team can check your entire case and get back to you with an answer as quickly as possible.
The additional channels of communication: Facebook and Telegram are designed to provide technical support to those who find it difficult to place an order on the website, general information about products on the site.
Very Important: For privacy reasons and for protecting your data – we do not respond via telegram or Facebook to inquiries about a specific order. We are subject to EU privacy regulations, including the EU GDPR and therefore your personal information (email address, telephone number, shipping address and order content – are not exposed to all company representatives and certainly not to telegram, Facebook or WhatsApp staff). As mentioned – inquiries about an existing order should only be directed to our customer service department.
Do you ship to my country?
Probably yes. We ship worldwide to almost any destination on earth.
What if I have more questiosn?
Our Customer Service team will be happy to answer any question you might have.
Still need help?